Explore Masiero's Product and Service Offerings

An Auto Attendant is an automated receptionist designed for small businesses, offering customizable schedules. It enables distinct menus during non-business hours, simplifies call transfers by allowing dialing by number or name, and minimizes the reliance on a live receptionist.

The agent dashboard presents queued calls, call specifics, and wait times, including information on the originating queue. Meanwhile, the supervisor dashboard presents queued calls, call transcriptions, agent activity, and a range of reports, containing performance statistics.

Supervisors have access to various features, with the most prevalent ones being monitoring, barge-in, whispering, agent wrap-up, customizable disposition codes, and customizable agent status codes.

Disposition codes are labels indicating how an agent managed a call, such as 'Sold Product A' or 'Sold Product B'. Supervisors have the flexibility to generate numerous disposition codes for each ACD group.

These tools enable supervisors to discreetly listen to agents, communicate directly with them without the caller's knowledge, and join the call in a full three-way conference, respectively.

Certainly! Masiero's SIP Trunking solutions seamlessly integrate with a wide array of PBX systems, including Asterisk, Avaya, Cisco, Alcatel, Mitel, FreePBX, 3CX, and numerous others.

We will handle all of the management for you, including managing your trunks, route labels, signaling IPs, and DID and Toll Free Inventory, and easily adding or porting numbers as needed. If you need to make any changes or adjustments, simply reach out to our dedicated support team.

Call bursting empowers you to manage additional calls beyond the stipulated number of SIP Trunks or concurrent calls without purchasing extra trunks. If using our Metered SIP Trunk product, Masiero offers the capability for call bursting.

In cases where mission-critical needs arise, Masiero provides geographically distributed data centers and SIP infrastructure to reroute voice traffic to different locations in case of equipment failure or disasters.

Given that SIP travels over the internet, security measures are critical. Session Border Controllers (SBC) serve as a voice firewall, effectively preventing unwanted security breaches. Normally, customers acquire SBCs directly from Ribbon, Cisco, or Audio Codes. However, Masiero also offers these SBCs as a managed service to customers. Additionally, these SBCs can convert SIP into PRIs or POTS lines for legacy PBXs that do not support SIP.

If your current firewall has been meeting your needs, you do not need to implement these services. We don't package these products because every site and customer has distinct firewall needs. However, you can easily add UTM and NGFW to any location whenever necessary.

Our solution enables an IP address to transition smoothly from one session to another without compromising data integrity. In practical terms, if you're on a voice call and one internet connection fails, the IP address seamlessly shifts to the backup connection, ensuring the call remains uninterrupted. This prevents any drop in customer conversations.

We offer both options based on your company's requirements, whether you prefer an operational or a capital expense may vary based on budget. SD-WAN routers can either be included in the solution for a recurring monthly fee or sold as a one-time purchase. Monthly charges are linked to each solution package, covering the service, maintenance, and complete management of your solution.

Absolutely, our equipment comes with High Availability software that connects two SD-WAN routers, enabling them to seamlessly take over in case one router fails. The license for this costs half the price of the original package.

Absolutely, when your company procures internet services, be it Fiber, Broadband, 5G, or LTE, through Masiero, we take care of installation, monitoring, management, and issue resolution for these circuits. Our systems are tuned to identify the most suitable internet option for your goals, so that your company can operate within a fully managed SD-WAN and internet solution, with Masiero overseeing operations on your behalf.

Certainly, we offer Static IP address packages ranging from 1 to 256 addresses, with additional monthly fees.

Yes. Ensuring maximum uptime is our priority. Masiero strongly recommends assessing your disaster recovery needs by acquiring at least two connections at vital locations in case of failures. Our starting recommendation includes one high-quality fiber circuit and one broadband or 5G circuit for backup. We can source all these options for you across the country.

You have the flexibility to boost the speed of your circuits whenever necessary to align with your organization's evolving requirements.

Symmetrical internet connections provide identical upload and download speeds, enabling simultaneous operations at the same speed. For example, 100 Mb symmetrical internet allows for 100 Mb uploads and downloads simultaneously. Conversely, asymmetrical connections offer disparate download/upload speeds. For instance, a 200/40 connection delivers 200 Mb download speed and only 40 Mb upload speed. Upload speed often matters more for businesses handling lots of data interactions.