Reliable Support for Trusted Products
Masiero boasts an outstanding service team comprised of skilled and knowledgeable professionals, ready and available to make sure your needs are met.
Live Assistance. Human Support. Genuine Service.
Experience unparalleled support, where every query is met with expertise, care, and swift resolution.
Email SupportLive monitoring
Anticipatory ticket management
Immediate outage alerts
Accredited network engineers
Phone support from US-based professionals
15-second call wait times
Account Management and Support
Frequently Asked Questions
What accounts for the discrepancy between my initial invoice and the contracted amount?
Initial invoices usually encompass both a prorated month of service and a full month of service.
What’s the process for initiating a service or billing ticket?
There are multiple ways to open a ticket. For billing queries, reach out via email to billing@masiero.tech; for support matters, email team@masiero.tech. Alternatively, you can contact us by phone at 855.MASIERO (627-4376).
Which payment methods are valid?
Credit card, ACH, and check are all viable payment options.
How can I include more services?
We’re here to assist! You can contact your designated Masiero Account Manager via email or connect with us at quotes@masiero.tech.
What happens if our offices need to relocate?
The relocation process can span between 30 to 120 days. Kindly notify us ahead of time, and we’ll commence the necessary procedures.